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FAQ's

Yes. In Udaipur, Rajasthan, INDIA. Indune is the only handicraft store in Udaipur from the fair trade network in India. We work with master craftsmen of the state and gather inspiration from our curators, modern tastemakers and evolving design scenes – to craft and translate it into a visual diary of beautiful interior objects.

To know more about the Indune store in Udaipur, click here

You can pay for your purchase using Credit Cards or Debit Cards (payment secured by payment gateway CC Avenue)

For INR
The payment gateway accepts major credit cards (VISA, Master, American Express), Major debit cards (VISA, Master, Maestro, Rupay), Netbanking, Wallets, PayTm, UPI.

For international payments (in USD, Euro, GBP, AUD)
The payment gateway accepts major credit cards (VISA, Master, American Express).

Payments can also be made through PAYPAL

For registered users, in selected locations (within INDIA), we offer the option of  COD (Cash on Delivery) for certain purchases. Accepting or servicing COD orders are on sole discretion / decision of Indune- Sanskriti Expressions.

Fair trade has been defined as an organized social movement and market-based approach to alleviating global poverty and promoting sustainability.

Sanskriti Expressions, the parent organisation of Indune is a member of Fair Trade Forum- India network and a part of the Fair Trade movement in India.

To know more about Fair Trade, click here

www.indune.com is a Fair Trade online destination to shop for handmade home decor items, thoughtful gifts, home accessories, and handcrafted furniture, from the comfort of your home.

Click the ‘ADD TO CART’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.

Generally, the sale price on the online store is all inclusive for shoppers within India, if not specifically mentioned otherwise. For buyer outside India, the shipping cost is mentioned as extra with the product price. For international buyers, destination country specific charges and taxes, if any, would be an additional cost.

When you make a purchase on www.indune.com, a confirmation e-mail is sent to you after the payment and address details are verified.

For ready products, it takes 3-4 working days to dispatch your order except for customised orders, which usually takes 4-6 weeks to dispatch.

When your order is shipped, we email you the courier details with the tracking number. You can track your packet online using these details.

We ship internationally to over 150 countries. If, for any reason, we are unable to ship to your country we will inform you and refund your payment if already received.

We are happy to replace or refund any defective items in such unforeseen case. Please email us your order number and details along with a photo of the damage , within 48 hours of receiving the order. Returned items must be in their original packaging.

We want you to absolutely love your Indune purchase, but we understand that sometimes things go wrong. You can return an item if it is unused and in the state you received it.

We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at info@indune.com, a prompt response is assured to such mails. Alternatively, please call us on +91-294-2412022 which remains open 11 am – 5 pm (Monday to Friday).

Custom made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. Returns for furniture pieces will only be accepted for damaged/ defective products.

For Return & Refunds page, Click here

You can place an order on our website 24 hours a day, seven days a week. Our team is available to help you at info@indune.com or by phone at +91-294-2412002. Monday to Saturday, 11 am – 5 pm

Register with us for a wonderful shopping experience to:

  • Shop quickly with safely-secured card details
  • Receive newsletters from us by e-mail with the latest news, special offers and eye-pleasing designs for modern living

To retrieve your password or change it, click on the ‘Forgot Password?’ option on the login page under ‘Returning Customer’ form. Enter your registered Email Id and you will receive an E-mail with a link to reset your password.

You can unsubscribe from our communications by writing to us at info@indune.com.

The makers are skilled craftsmen of Rajasthan who are working with us since 1998. We hold dear a close partnership with some of the most creative craftspeople of the region. We also collaborate with innovative artisans from around the state to release a new line of handmade design objects every six months.

Yes, we offer a personalised option on a number of pieces, which are marked as ‘personalised’. If you are looking to buy wholesale and wish to personalise the designs accordingly, please email us at info@indune.com and we will help to realise your idea.

Due to the handmade nature of the craft, each product is unique but not all the pieces at Indune are one-of-a-kind. We work and create with artisans, so we are able to offer a one-off selection to those who like unexampled designs.

Most of our these pieces are made from solid wood, which is again susceptible to slight variations, due to change in climate, atmosphere and room temperature. It is recommended not to expose the wooden items to direct sunlight, water or very humid conditions. A coat of wax or polish once in few months would keep these products look new & fresh.

Since these are handmade products by individual artisans, some variation in dimension, design, shade or colour is unavoidable.

YES. Please do get in touch with us to find out how you can stock our various products. Our Indune Wholesale section will give you more insight into our offerings for your shop.

Click here for Indune Wholesale

In such cases, click tab 'Request price and details' ; ' I want to order this item' (as the case may be, on product page). Fill up the pop-up form and submit. We'll get back to you with the required information.